Terms and Conditions.

Terms and Conditions. 999-Design

1. Service Packages

  • 999-Design offers three tailored interior design packages to suit a variety of needs and

    budgets:

Package A – The Essentials Edit

  • Price: £250

  • This package is ideal for clients looking for expert input on a single space or a

    specific design challenge. It begins with a one-hour on-site consultation where we

    discuss your goals, preferences, and any problem areas.

  • After the visit, you’ll receive a concise, tailored report outlining our

    recommendations. This may include suggestions on layout, colour palettes, FF&E

    (furniture, fixtures & equipment), and sourcing ideas to support your vision.

  • Should you wish for us to source items for you, we offer this at an additional fee of

    £150. Wherever possible, we are pleased to pass on 50% of our trade discount to

    help maximise value without compromising on quality.

  • Additional moodboards and elevation drawings provided on request are priced

    accordingly.

    Package B – The Signature Scheme

  • Price: £350

  • Designed for those needing broader support across multiple spaces, this package

    includes a one-hour on-site consultation to explore your needs, aspirations, and

    design preferences. Extended time is available at £50/hour if required.

  • Following our meeting, you’ll receive a detailed report with tailored suggestions.

    This typically covers layout options, finishes, furniture, and colour palettes to help

    shape a cohesive design plan for your home.

  • As with the Essentials Edit, we’re happy to source furnishings and materials on

    your behalf for a flat fee of £150 although clients will be advised in advance if the

    sourcing process is likely to take longer than usual. 999-Design are pleased to pass

    on 50% of any trade discounts available to maximise your budget effectively.

  • Additional moodboards and elevation drawings will be provided on request and

    priced accordingly.

    Package C – The Bespoke Package

  • Price: £500 +

  • This package is best suited to clients seeking a full-home or multi-room

    transformation with more in-depth support. It begins with a comprehensive site

    visit to understand your vision, lifestyle, and functional needs.

  • You’ll receive a detailed design report covering layouts, materials, finishes, and

    furnishings. A follow-up consultation (£200) can be arranged to review concepts

    further, including sourcing options, timelines, and pricing.

  • Given the personalized nature of this service, pricing is tailored based upon the

    scope of the project. If you choose for us to handle procurement, a service fee

    applies. As always, we aim to pass on 50% of our trade discount wherever possible

    to maximise value.

  • Additional moodboards and elevation drawings will be provided on request and

    priced accordingly.

    Please note that clients that sign up soon will at this stage be absolved of any additional VAT

    costs.

2. Booking and Payment

  • Full payment for the selected package is required prior to any site visit or

  • commencement of services.

  • Once a package is selected, an invoice will be issued via email, with payment due

  • within 5 business days.

  • Services will be scheduled only upon receipt of payment.

3. Cancellation and Refund Policy

  • Cancellations made within 48 hours of payment are eligible for a full refund.

  • Cancellations made after 48 hours will incur a 25% administrative fee.

  • If a site visit has already been conducted, no refund will be issued.

4. Client Responsibilities

  • Clients must provide accurate information and access to the property at the agreed

    time.

  • Delays caused by incomplete or inaccurate information may result in rescheduling or

    additional fees.

5. Intellectual Property

  • All design materials, plans, and visuals created by 999-Design remain the intellectual

    property of the company unless otherwise agreed in writing.

  • Clients are not permitted to reproduce or share design concepts without written

    consent.

6. Liability

  • While 999-Design strives for accuracy and quality, we are not liable for issues arising

    from third-party contractors or suppliers.

  • Design suggestions are based on the client’s brief and industry knowledge;

    implementation is at the client’s discretion.

7. Amendments

  • 999-Design reserves the right to update these terms and conditions at any time. Clients will

    be notified of any material changes.